NorthLine CX

Verified

Enterprise customer support for SaaS and fintech

$1.6k–$2.2k /seat/mo

NorthLine runs dedicated support pods for high-growth software companies, with QA scorecards shared weekly and CSAT reporting wired directly into your helpdesk.

Headquarters

Manila, PH

Delivery locations

Manila, Cebu, Bogotá

Languages

English, Spanish

Team size

3,200 employees

Minimum engagement

10 seats · 6-month contract

Certifications

SOC 2, PCI-DSS

40 seats available now

Trained SaaS support agents available through Q4

Customer Support / Call CenterTechnical Support / Help DeskSaaS / SoftwareFintech / Financial Services

Reviews

★★★★★Verified client7/21/2026

Scaled us from 8 to 40 agents smoothly

Ramp was on schedule and QA reporting is genuinely weekly. CSAT held above target through the transition.

Request an intro★ 5 · 1 reviews